Shipping Policy

At COMFORT, we’re proud to offer FREE worldwide shipping on all orders—because getting great travel comfort shouldn’t come with hidden costs.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched. “Dispatched” means your travel item is on its way via our shipping partners. During holidays or peak seasons, processing may take up to 7 business days.

Estimated Shipping Times

Shipping times vary by location and begin after your order has been dispatched:

  • US: 15–20 business days
  • UK: 17–25 business days
  • Australia: 15–24 business days
  • Canada: 14–20 business days
  • Other Countries: 20–30 business days

Please note: delays may occur due to customs or courier backlogs during peak periods. We’ll keep you informed every step of the way.

Shipping Info Accuracy

Please double-check your shipping details at checkout. Incomplete or incorrect addresses can lead to delays or cancellations. If our system detects an issue, we’ll reach out within 3 business days for confirmation.

If you spot an error after placing your order, contact us within 24 hours via the Contact Us page. We’ll do our best to help, but changes cannot be guaranteed after this window.

Delayed Delivery

Though we aim for prompt delivery, delays may occur due to factors like:

  • Shipping carrier disruptions
  • Weather or transit issues
  • Payment or address verification delays

If your order is delayed, our team will coordinate with the courier and keep you informed. While COMFORT cannot guarantee specific delivery dates, we’re always here to support you.

Lost or Stolen Packages

Once your order is in transit, it’s in the hands of our trusted carriers. If your package is lost or stolen, please contact us and also notify the courier to file a claim. We’ll follow up and assist as best we can—and depending on the situation, may issue a replacement.

Policy Updates

COMFORT reserves the right to update this Shipping Policy without prior notice. We recommend checking this page for the latest information.

By ordering from COMFORT, you agree to this policy and any future revisions. For any questions, feel free to reach out—we’re here to help.